Cuppa vs Zendesk: The Affordable Zendesk Alternative for SMBs
Searching for the best Zendesk alternative for SMBs? Cuppa is a modern, lightweight support platform that gives small teams everything they need — without the complexity or high cost of enterprise tools. This article compares Cuppa vs Zendesk across UI, features, performance, pricing, and fit for small software businesses.
Cuppa vs Zendesk: The Affordable Zendesk Alternative for SMBs
Antony
July 20, 2025
5 minutes
Cuppa vs Zendesk: The Affordable Zendesk Alternative for SMBs
Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows
Learn what CSAT is, how to calculate Customer Satisfaction Score step-by-step, and how to integrate it into daily, weekly, and monthly workflows to improve customer retention and support team performance.
Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows
April 27, 2025
15 min
Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows
How To Streamline Your Ticketing Process: A Step By Step Guide
About 57% of support teams highlight inefficient ticketing workflows as one of their biggest challenges. How do you minimize these problems, take charge, and streamline your own ticketing system? In this blog, you’ll find thirteen actionable ways to enhance your ticketing operations. These suggestions combine proven approaches, data-driven insights, and practical advice you can start applying today.
How To Streamline Your Ticketing Process: A Step By Step Guide
April 27, 2025
5 minutes
How To Streamline Your Ticketing Process: A Step By Step Guide