Cuppa Blog's: Exploring Ideas, & Trends in the World of Productivity

Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows

Learn what CSAT is, how to calculate Customer Satisfaction Score step-by-step, and how to integrate it into daily, weekly, and monthly workflows to improve customer retention and support team performance.

April 27, 2025

15 min

Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows

How To Streamline Your Ticketing Process: A Step By Step Guide

About 57% of support teams highlight inefficient ticketing workflows as one of their biggest challenges. How do you minimize these problems, take charge, and streamline your own ticketing system? In this blog, you’ll find thirteen actionable ways to enhance your ticketing operations. These suggestions combine proven approaches, data-driven insights, and practical advice you can start applying today.

April 27, 2025

5 minutes

How To Streamline Your Ticketing Process: A Step By Step Guide

When to Quit Your 9-5 To Buy a Business

As of 2023, there are 33.3 million small businesses in the U.S., and these businesses have shown a strong survival spirit. However, buying a business (or even starting one) is not without its challenges. Transitioning to new ownership can bring issues like getting around legacy systems and managing existing employees who might be uncertain about changes. Let’s take a look at some of the factors that you need to consider before making the big leap. When should you quit your 9 to 5 to start or buy a business?

April 27, 2025

8 mins

When to Quit Your 9-5 To Buy a Business

Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows

Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows

Learn what CSAT is, how to calculate Customer Satisfaction Score step-by-step, and how to integrate it into daily, weekly, and monthly workflows to improve customer retention and support team performance.

How To Streamline Your Ticketing Process: A Step By Step Guide

How To Streamline Your Ticketing Process: A Step By Step Guide

About 57% of support teams highlight inefficient ticketing workflows as one of their biggest challenges. How do you minimize these problems, take charge, and streamline your own ticketing system? In this blog, you’ll find thirteen actionable ways to enhance your ticketing operations. These suggestions combine proven approaches, data-driven insights, and practical advice you can start applying today.

When to Quit Your 9-5 To Buy a Business

When to Quit Your 9-5 To Buy a Business

As of 2023, there are 33.3 million small businesses in the U.S., and these businesses have shown a strong survival spirit. However, buying a business (or even starting one) is not without its challenges. Transitioning to new ownership can bring issues like getting around legacy systems and managing existing employees who might be uncertain about changes. Let’s take a look at some of the factors that you need to consider before making the big leap. When should you quit your 9 to 5 to start or buy a business?

Understanding Customer Satisfaction: Your Key to Client Retention as an Agency

Why Email Should Be Your Main Customer Support Channel

Why Email Should Be Your Main Customer Support Channel

Small businesses can save money and deliver great customer service by using email as their main support channel. Discover why email ticketing with Cuppa is an affordable customer support solution that lowers stress and boosts customer satisfaction.

Live Chat is Costing You More Than You Think – Here’s a Smarter Alternative

Is live chat support causing more problems than it solves? Discover why businesses are shifting away from live chat and embracing email support to reduce costs, improve efficiency, and enhance customer satisfaction.

Shared Inboxes: The 9 Best Options for 2025

Shared Inboxes: The 9 Best Options for 2025

If you’re looking for a better way to manage email across your organization, here are 9 team inbox tools that can help any team provide better email support.

14 Tips For Closing Feedback Loops: A Guide

14 Tips For Closing Feedback Loops: A Guide

Learn how to efficiently close the feedback loop and turn input into tangible results using fourteen straightforward methods that prioritize incoming suggestions, set measurable goals, and communicate progress.

The Best Practices And Principles for Improving User Experience Design

The Best Practices And Principles for Improving User Experience Design

When you focus on the user, you simplify decisions, reduce frustration, and encourage people to take meaningful actions. Let’s dive into fifteen best practices that will help you deliver a user experience people love—and come back to again and again.

Fix Slow Customer Support Response Times In 12 Steps

Fix Slow Customer Support Response Times In 12 Steps

Slow response times in customer support leave you feeling swamped with complaints and drained by never-ending follow-up emails. The result? Dissatisfied customers ready to bolt. Yet, speeding up your customer support response times just takes a clear plan, the right tools, and a fresh mindset. Let’s dive into what causes slow responses, how they harm your bottom line, and how you can fix them in twelve steps.