FAQs

Cuppa’s the simple email ticketing platform built for better customer support. Ditch the cluttered inbox—turn emails into tickets, so your team can handle requests with ease and loop in teammates when needed. Every customer gets the VIP treatment, making that first impression one they won’t forget.

Connect your email inboxes and give your support team access to everything they need. Turn each email into a support ticket, chat with team members in real-time, and add tasks—all in one simple platform. It’s everything you need to resolve customer issues faster and deliver top-notch support with ease.

Yes, Cuppa allows you to manage personal emails just as efficiently as shared inboxes. You can convert personal emails into conversations, assign tasks to team members, and keep all actions organized in one place.

Cuppa turns emails into manageable tickets. Each inquiry can be assigned, tracked, and resolved efficiently, ensuring that all customer support issues are handled promptly. This helps in maintaining clear communication and improving overall support efficiency.

Cuppa facilitates real-time collaboration by allowing team members to comment, mention, and assign tasks within an email thread. This keeps everyone on the same page and ensures that issues are resolved quickly and efficiently.

Cuppa is built for small and medium businesses to handle support emails with ease. It keeps customer support, success, and sales teams aligned by turning emails into tickets and managing conversations all in one place—simple setup, powerful results.

Yes, Cuppa has a free tier available for small teams, making it easy to get started with our customer support ticketing platform. Designed for efficiency, Cuppa helps you manage support emails by turning them into tickets, streamlining your workflow. It’s the perfect solution for small and medium businesses looking to deliver great support without the extra cost.