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Cuppa is an email customer support platform for teams to stay in sync and do what they do best -
deliver exceptional customer experiences.
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Central Inbox
From small teams to large enterprises, Cuppa's shared inbox platform provides seamless access to multiple inboxes in one workspace. Ensure every email is seen and nothing slips through the cracks. Learn More.
Stay Organised
Streamline your team's workflow to deliver the best customer experience. Transform emails into actionable tickets, collaborate with team members in real time, and efficiently create and assign tasks. Stay organized with Cuppa.
Track Metrics
Unlock powerful insights from customer inquiries and effortlessly tackle root problems. Use data to pinpoint improvements, elevate customer experience, and reduce inquiry tickets. Create exceptional experiences with ease and watch your business grow.
Goals
No matter how big or small you are, Cuppa helps you streamline your team's workflow, so you can give every client the VIP treatment — and a great first impression.
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Share Inboxes
Make it easy for teams to view and manage emails collectively.
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Reduce Admin Time
Cut down on tedious tasks that take forever.
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Improved Experience
Deliver superior customer support and experiences.
Automated Workflow
Create rule and automatically loop in the right team members based on active playbook and touchpoints.
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Reporting
Track key KPIs - from response time, tag percentages, team performance and more.
Journeys
Give your clients the visibility they need when engaging with your projects. Enhance their confidence and boost repeat business.
Learn how to grow life long customers through exceptional customer service with Cuppa's definitive guide.
Best Customer Support
Need help setting up your workspace or just have a quick question about Cuppa? Well, we got you covered - we're always here for you. Still not convinced? Book a demo now.
No matter how big or small you are, Cuppa helps you streamline your team's workflow, so you can give every client the VIP treatment — and a great first impression.
What is Cuppa?
Cuppa is an email customer support software that allows teams to handle customer email enquires more efficiently. Instead of working on one shared inbox, teams are able to turn emails into tickets and handle each request or collaborate with a team member for complex issues. Give every customer the VIP treatment and a great first impression.
How does Cuppa's shared inbox work?
Cuppa’s shared inbox allows teams to view, manage, and assign incoming emails from a single queue. This ensures that no email goes unanswered and helps in distributing tasks based on team members' expertise, improving response times and customer satisfaction.
Can I use Cuppa for personal emails?
Yes, Cuppa allows you to manage personal emails just as efficiently as shared inboxes. You can convert personal emails into conversations, assign tasks to team members, and keep all actions organized in one place.
How does Cuppa help with email ticketing?
Cuppa turns emails into manageable tickets. Each inquiry can be assigned, tracked, and resolved efficiently, ensuring that all customer support issues are handled promptly. This helps in maintaining clear communication and improving overall support efficiency.
How can Cuppa help with real-time collaboration?
Cuppa facilitates real-time collaboration by allowing team members to comment, mention, and assign tasks within an email thread. This keeps everyone on the same page and ensures that issues are resolved quickly and efficiently.