Grow life long customers

Cuppa is an email helpdesk platform for teams to stay in sync, so they can do what they do best -
deliver exceptional customer experiences.

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Central Inbox

Deliver a consistent end-to-end client experience, with a single shared inbox for every client communication. Keep teams in sync and let nothing slip through the cracks.

Stay Organised

Reduce team confusion and ensure every customer receives the best experience. Keep teams aligned by creating tickets and allowing team members to create tasks in on tidy place.

Track Metrics

Analyze how clients interact with Journeys and communicate with the team, so you can identify at-risk clients and upsell opportunities.

Goals

Accomplish more with Cuppa

No matter how big or small you are, Cuppa helps you streamline your team's workflow, so you can give every client the VIP treatment — and a great first impression.

Share Inboxes

Make it easy for teams to view and manage emails collectively.

Reduce Admin Time

Cut down on tedious tasks that take forever.

Improved Experience

Deliver superior customer support and experiences.

Automated Workflow

Create rule and automatically loop in the right team members based on active playbook and touchpoints.

Reporting

Track key KPIs - from response time, tag percentages, team performance and more.

Journeys

Give your clients the visibility they need when engaging with your projects. Enhance their confidence and boost repeat business.

2024: The year of customer service-led growth.

Learn how to grow life long customers through exceptional customer service with Cuppa's definitive guide.

Best Customer Support

Unlike other platforms, we truly care about you.

Need help setting up your workspace or just have a quick question about Cuppa? Well we got you covered - we're always here for you. Still not convinced? Book a demo now.

Ready to get started?

No matter how big or small you are, Cuppa helps you streamline your team's workflow, so you can give every client the VIP treatment — and a great first impression.

FAQs

What is Cuppa?

Cuppa is an email customer support software that allows teams to handle customer email enquires more efficiently. Instead of working on one shared inbox, teams are able to turn emails into tickets and handle each request or collaborate with a team member for complex issues. Give every customer the VIP treatment and a great first impression.

How does Cuppa's shared inbox work?

Cuppa’s shared inbox allows teams to view, manage, and assign incoming emails from a single queue. This ensures that no email goes unanswered and helps in distributing tasks based on team members' expertise, improving response times and customer satisfaction.

How does Cuppa's shared inbox work?

Cuppa’s shared inbox allows teams to view, manage, and assign incoming emails from a single queue. This ensures that no email goes unanswered and helps in distributing tasks based on team members' expertise, improving response times and customer satisfaction.

Can I use Cuppa for personal emails?

Yes, Cuppa allows you to manage personal emails just as efficiently as shared inboxes. You can convert personal emails into conversations, assign tasks to team members, and keep all actions organized in one place.

How does Cuppa help with email ticketing?

Cuppa turns emails into manageable tickets. Each inquiry can be assigned, tracked, and resolved efficiently, ensuring that all customer support issues are handled promptly. This helps in maintaining clear communication and improving overall support efficiency.

How can Cuppa help with real-time collaboration?

Cuppa facilitates real-time collaboration by allowing team members to comment, mention, and assign tasks within an email thread. This keeps everyone on the same page and ensures that issues are resolved quickly and efficiently.