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INTRODUCING CUPPA
Why Cuppa?
Cuppa is a collaborative email workspace for agencies. We help you streamline your team's workflow, so you can give every client the VIP treatment — and a great first impression.
Why Cuppa?
Building strong relationships is a team effort.
Add new relationships in seconds, discuss issues in context, and breeze through your work in views tailored to you and your team.
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Make each relationship the centre of attention.
At the heart of Cuppa are activities: organized spaces for your internal team to keep track of a customer. With threads, it’s easy for teams to view and respond to incoming customer emails, collaborate in real time, share ideas and make decisions. Bring the right people and information together in one centralised view and deliver exceptional service at scale.
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Keep your team's workflow flowing
Keep your teams flowing with automations. Automatically loop in the right team members based on active playbook and touchpoint, keywords, priority, customer data, and more - all without extra emails or DMs. Provide exceptional customer service and increase customer retention.
Put structure into your team's workflow.
Create playbooks that help keep your teams on track. From sales reps to customer success, your teams will always know the next steps in a relationship's journey. Assign different playbooks to different relationship profiles - sometimes a customer just needs a little bit more love.
Cuppa's story
We're on a mission to help companies build better relationships at scale.
How you manage your relationships matter.
Cuppa was born out of the need to maintain personalised customer relationships at scale. Although our team was small, we needed a system that helped us keep track of customers, communicate internally and to share ideas and make decisions. We found that we were making numerous channels and chat groups to do this which became really difficult to manage. When we hired new people, it was a constant effort to make sure they had access to all the relevant information.
That's what led us to building Cuppa. At the heart of Cuppa are threads: organized spaces for your internal team to keep track of a customer.
With threads, it’s easy for teams to view and respond to incoming customer emails, collaborate in real time, share ideas and make decisions. By bringing the right people and information together in one centralised view, we were able to work more efficiently and deliver exceptional service at scale.
