Cuppa Blog's: Exploring Ideas, & Trends in the World of Productivity

Cuppa vs Zendesk: The Affordable Zendesk Alternative for SMBs

Searching for the best Zendesk alternative for SMBs? Cuppa is a modern, lightweight support platform that gives small teams everything they need — without the complexity or high cost of enterprise tools. This article compares Cuppa vs Zendesk across UI, features, performance, pricing, and fit for small software businesses.

Antony

July 20, 2025

5 minutes

Cuppa vs Zendesk: The Affordable Zendesk Alternative for SMBs

Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows

Learn what CSAT is, how to calculate Customer Satisfaction Score step-by-step, and how to integrate it into daily, weekly, and monthly workflows to improve customer retention and support team performance.

April 27, 2025

15 min

Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows

How To Streamline Your Ticketing Process: A Step By Step Guide

About 57% of support teams highlight inefficient ticketing workflows as one of their biggest challenges. How do you minimize these problems, take charge, and streamline your own ticketing system? In this blog, you’ll find thirteen actionable ways to enhance your ticketing operations. These suggestions combine proven approaches, data-driven insights, and practical advice you can start applying today.

April 27, 2025

5 minutes

How To Streamline Your Ticketing Process: A Step By Step Guide

5 Best Ways to Get New SEO Clients & Keep Them Engaged

5 Best Ways to Get New SEO Clients & Keep Them Engaged

Discover the top 5 strategies to attract new SEO clients and keep them engaged. From cold outbound emails and local networking to leveraging SEO for your own agency, personal connections, and content marketing, learn how to build a robust client base. Explore recommended tools like Apify, Mailchimp, Hunter, Apollo, and Cuppa to enhance your client acquisition process.

Perseverance in Entrepreneurship: Famous Entrepreneurs Who Failed Before Success

Perseverance in Entrepreneurship: Famous Entrepreneurs Who Failed Before Success

Explore the untold stories of renowned entrepreneurs who faced setbacks and rejections but emerged as industry giants. From failed prototypes to numerous rejections, these entrepreneurs' journeys are a testament to the power of unwavering belief. Learn from their success today.

Top Marketing Channels for 2023: The Definitive Guide

Top Marketing Channels for 2023: The Definitive Guide

In 2023, the marketing landscape is more diverse and interconnected than ever before. While some tried-and-true methods remain relevant, new strategies have emerged, reflecting the evolving nature of consumer behavior and technological advancements.

How To Find Your Business Niche: What Should You Focus On?

How To Find Your Business Niche: What Should You Focus On?

Turn your entrepreneurial vision into reality by finding your niche. Explore 7 essential tips on harnessing your passion and market knowledge to create a thriving business.

How to Use Cuppa for Effective Client Management and Collaboration

Cuppa is a powerful tool designed to streamline client management and collaborative email workspaces. Learn to effortlessly track clients, deals, and communication, all while fostering seamless collaboration within your team.