Cuppa Blog's: Exploring Ideas, & Trends in the World of Productivity

Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows

Learn what CSAT is, how to calculate Customer Satisfaction Score step-by-step, and how to integrate it into daily, weekly, and monthly workflows to improve customer retention and support team performance.

April 27, 2025

15 min

Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows

How To Streamline Your Ticketing Process: A Step By Step Guide

About 57% of support teams highlight inefficient ticketing workflows as one of their biggest challenges. How do you minimize these problems, take charge, and streamline your own ticketing system? In this blog, you’ll find thirteen actionable ways to enhance your ticketing operations. These suggestions combine proven approaches, data-driven insights, and practical advice you can start applying today.

April 27, 2025

5 minutes

How To Streamline Your Ticketing Process: A Step By Step Guide

When to Quit Your 9-5 To Buy a Business

As of 2023, there are 33.3 million small businesses in the U.S., and these businesses have shown a strong survival spirit. However, buying a business (or even starting one) is not without its challenges. Transitioning to new ownership can bring issues like getting around legacy systems and managing existing employees who might be uncertain about changes. Let’s take a look at some of the factors that you need to consider before making the big leap. When should you quit your 9 to 5 to start or buy a business?

April 27, 2025

8 mins

When to Quit Your 9-5 To Buy a Business

How to Create a Customer Journey Map to Enhance Customer Experience

How to Create a Customer Journey Map to Enhance Customer Experience

Learn how customer journey mapping provides a visual overview of customer interactions to improve their experience and satisfaction. Discover actionable tips, key stages, and templates to refine your strategy and drive business growth.

The Ultimate Guide To Extracting Insights from Support Tickets

The Ultimate Guide To Extracting Insights from Support Tickets

Improve customer support through email ticketing by transforming inquiries into actionable insights. Discover the right tips and strategies to turn everyday support inquiries into valuable data that drives business growth.

7 Effective Strategies to Improve Customer Experience and Drive Revenue Growth

7 Effective Strategies to Improve Customer Experience and Drive Revenue Growth

Customer experience (CX) is evolving rapidly. Learn how to create meaningful interactions, personalize customer journeys, and adapt to shifting priorities, proactive support, and data-driven strategies to build loyalty and stay competitive.

Customer Feedback Loop: What It Is And How You Can Create It

Customer Feedback Loop: What It Is And How You Can Create It

Learn everything you need to know about customer feedback loops: what it is, how it benefits your business, its different types, and how you can create it in six easy steps.

13 Tried and Tested Strategies to Improve User Experience

13 Tried and Tested Strategies to Improve User Experience

Discover 13 actionable strategies to improve user experience (UX) on your website or app, from simplifying design to enhancing accessibility.

21 Ways To Improve Customer Support Through Email Ticketing

21 Ways To Improve Customer Support Through Email Ticketing

Struggling with customer support? Explore twenty-one email ticketing solutions to boost efficiency, improve response times, and elevate customer satisfaction—all in one comprehensive guide.

8 Best Practices In Using Customer Feedback To Improve Product Development

8 Best Practices In Using Customer Feedback To Improve Product Development

Customer feedback is key to product success. This guide will introduce you to eight actionable strategies to help you gather insights, prioritize improvements, and turn feedback into actionable changes that drive innovation and growth

Effective Change Management in Customer Service: Strategies and Models Explained

Effective Change Management in Customer Service: Strategies and Models Explained

Explore effective change management strategies for customer service that help teams adapt to new technologies, overcome resistance, and enhance customer experience. Discover practical models like Kotter’s 8-Step Process and ADKAR to guide smooth transitions and keep your service operations competitive.

Why Your Business Hours Matter More Than You Think in Customer Service

Why Your Business Hours Matter More Than You Think in Customer Service

Business hours refer to the time a company is available to provide customer service or support. This blog post will explore how setting the right business hours improves customer satisfaction, the benefits of 24/7 support, and strategies to optimize availability without overloading your team.

Why Business Rules Are Key to Consistent and Efficient Customer Support

Why Business Rules Are Key to Consistent and Efficient Customer Support

Discover how implementing business rules can streamline customer service operations, ensuring faster responses, consistent outcomes, and improved customer satisfaction. This blog covers the importance of business rules, the types of rules to consider, and how to create and implement them effectively for seamless, efficient support.